If your delivery window has passed and you have not yet received your delivery, your order is likely still on the way but just running a bit behind. On extremely rare occasions if an order goes missing, our Customer Service team will be very eager to help get you all taken care of. Before contacting us, if you can go through the steps below they will help us determine what happened.

1. Did you check your email? Check your email in case we sent you any alerts about problems we encountered with your order.
2. Did your order make it all the way through the checkout process? In the "Your Orders" section of Your Account, find the order in question. If you do not see the order listed under Your Orders, check to see whether the items are still in your Shopping Cart by clicking the AmazonFresh logo on the top left corner of the page or by clicking here. If the items are still in your Shopping Cart then your order has not yet checked out. We will deliver your order once you complete the checkout process.
3. Is your order being processed? In the "Your Orders" section of Your Account, find the order in question. Confirm that the order status is listed as "shipped." If the order is "open" or "processing", then the order is still on the way but likely for a different day or time than you thought.
4. Was your order accidentally scheduled for a different day than you thought? In the "Your Orders" section of Your Account, find the order in question. Confirm that the date under "Delivery Time" matches with today's date and that the end of the delivery window has passed.
5. Was your order accidentally scheduled to a different address than you thought? In the "Your Orders" section of Your Account, find the order in question. Click on View and confirm that the delivery address listed matches the address where you are awaiting the delivery.
6. Was your order delivered to a different door than you expected? Check the front, back or other doors of your house or building in case the delivery was left in a different location than expected.

After you have confirmed the information above, if there still appears to be an issue, please contact us. If you accidentally scheduled your order for a different time or place than you intended, give us a call and we'll see what we can do to help.

If you're missing an item from your order, check the order details in Your Account to verify all the items in your order were shipped. We ask this because on rare occasions, an item may become unavailable after you checkout but before your order is delivered. As an example of why this might happen, an item might be accidentally damaged at our fulfillment center while we are processing your order. In these cases when we are unable to fulfill an item, we will proceed with delivering your order so that you receive the rest of your items on time. We will not charge your credit card for the unavailable item. Where possible, we will try to send a similar product in its place, usually for free.

To check the status of an item in your order, find the order in question in the "Your Orders" section of Your Account. Click View to see the order details. If the item became unavailable before we could deliver it, you will see a message saying "We were unable to fulfill this item" underneath the missing item in the digital invoice, as well as a quantity of zero highlighted in red underneath the quantity shipped. The unfulfilled items will also appear in your Delivery Confirmation email under a section called "Unable to Fulfill."

If your credit card was charged for an item that you did not receive and the order details show that the item was shipped, contact us for a refund.

Most orders you place on AmazonFresh enter the shipping process fast so we can get your items to you as soon as possible.

If your order is "Open": You can cancel the order via Your Account. See our Viewing or Changing Your Orders help section for information on canceling orders.

If your order is "Processing" or "Shipped": Since orders in the shipping process cannot be modified, you'll need to initiate a return for the items you no longer want.

If you're missing an item from your order, check the order details in Your Account to verify all the items in your order were shipped. We ask this because on rare occasions, an item may become unavailable after you checkout but before your order is delivered. As an example of why this might happen, an item might be accidentally damaged at our fulfillment center while we are processing your order. In these cases when we are unable to fulfill an item, we will proceed with delivering your order so that you receive the rest of your items on time. We will not charge your credit card for the unavailable item. Where possible, we will try to send a similar product in its place, usually for free.

To check the status of an item in your order, find the order in question in the "Your Orders" section of Your Account. Click View to see the order details. If the item became unavailable before we could deliver it, you will see a message saying "We were unable to fulfill this item" underneath the missing item in the digital invoice, as well as a quantity of zero highlighted in red underneath the quantity shipped. The unfulfilled items will also appear in your Delivery Confirmation email under a section called "Unable to Fulfill."

If your credit card was charged for an item that you did not receive and the order details show that the item was shipped, contact us for a refund.

If you received a wrong item, check the order details in Your Account to see whether your item was substituted with a different item. We ask this because on rare occasions, an item may become unavailable after you checkout but before your order is delivered. As an example of why this might happen, an item might be accidentally damaged at our fulfillment center while we are processing your order.

In these cases when we are unable to fulfill an item, we try to find a very similar item to send as a substitute. In most cases, you will not be charged for the original item or the substitute. Occasionally if we are able to substitute the original item with an item that is nearly identical, you will be charged the lesser of the two prices.

To check whether an item was substituted, find the order in question in the "Your Orders" section of Your Account. Click View to see the order details. If your item was substituted, you will see a message like the one pictured below. You will also see a section called "Substitutions" on the Delivery Confirmation email listing what items where substituted.

We don't yet have the ability to allow customers to opt out of the substitutions program, but we do accept feedback about the items we choose to send as substitutes.

If you received the wrong item and the item was not a substitute, contact us for a refund.

If you receive an item that was damaged, contact us for a refund.

If you are not satisfied with the condition of a grocery product you receive from us, contact us within 30 days of delivery for a refund.

If your non-grocery item isn't working properly, please check the product manual (which arrived with the item) and the product detail page on our website. You can usually find troubleshooting and "getting started" information there. If you need additional assistance, you need to request missing pieces or replacement parts, or you need warranty information, please contact the product's manufacturer directly. If you're unable to resolve the problem after contacting the manufacturer, contact us within 30 days of delivery for more information about returning your item for a refund.

If your non-grocery item is missing parts, the quickest way to get the part you need is to contact the manufacturer under the terms of their warranty. Most manufacturers list contact information on the product packaging or manual. You may also find contact information on the product detail page of the item. If you've contacted the manufacturer and they can't help, contact us.

Not satisfied with a product? Every item we sell on AmazonFresh is backed by Amazon.com's world-class customer service. In the rare case that one of our grocery products does not meet your expectations, simply contact us within 30 days for a refund.

AmazonFresh offers two delivery options -- Doorstep Delivery or Attended Delivery.

Doorstep Delivery

Most customers use our Doorstep Delivery option. With Doorstep Delivery, you choose a 3-hour time window that works best for your schedule -- you don't even have to be home. We will leave your items on your doorstep in temperature-controlled tote bags. To be eligible for Doorstep Delivery, our drivers must have unrestricted access to your door without having to call you.

Attended Delivery

Some customers also enjoy our Attended Delivery option. With Attended Delivery, you select a 1-hour appointment when you will be home to receive the delivery. Some of the benefits of Attended Delivery are:

• Shorter 1-hour delivery windows
• In-person delivery straight to your kitchen
• No totes or other shipping supplies to store in your home
• The option to include alcohol purchases with your delivery
• Delivery to buildings with secure entry or limited access

If something comes up and you miss your Attended Delivery appointment, we will refund you for your order. You may be subject to $25 restocking fee to help cover the perishable items that will need to be thrown away. We reserve the right to assess a full order charge on repeat occurrences.

Pre-dawn is an early-morning delivery time slot for Doorstep Delivery, and is our customers' most popular choice. If you choose this time slot, we will leave your items on your doorstep early in the morning, prior to 6:00 a.m. so they're there when you wake up. Don't worry, you won't be disturbed. By policy, our drivers won't knock or call on any delivery before 7:00 a.m.

With pre-dawn Doorstep Delivery, you can place your order after the kids go to sleep and have your groceries waiting on your doorstep when you wake up in the morning.

Most of our orders ship without a delivery fee. There are two ways to earn FREE delivery.

First, if you place a large enough order, you can qualify for FREE delivery. To see what the free delivery order amounts are for your neighborhood, click here.

Second, if you order enough over the course of a month, you can earn Big Radish status. We will waive the delivery fee on all orders over $50 for as long as you retain Big Radish status. Learn more about our Big Radish program here.

To see the specific order amounts and thresholds for your delivery area, click here. We do not currently offer any special benefits to Amazon Prime members on AmazonFresh.

AmazonFresh currently services the greater Seattle area. Check your address to see if it is within our delivery area. We're branching out as fast as we can while being careful not to sacrifice the quality and convenience our customers expect from AmazonFresh.

At AmazonFresh, the quality of your food is our biggest concern. We carefully control the conditions in which your products are stored, right up until the moment you receive them, so that fresh items stay chilled and frozen items remain frozen. To keep all of your products at their proper temperatures, Doorstep Deliveries will be packed with frozen gel packs and, if necessary, dry ice. While we encourage you to retrieve your groceries as soon as possible once delivered, this packaging is designed to maintain the correct temperature of your products for up to 2 hours after the end of your delivery window.

Before your next delivery, just leave your soft-sided tote bags outside where our drivers can see them and we will pick them up. For orders that contain frozen items that are delivered in hard-sided totes, if you can wait until your next order to have your totes picked up, you will help us save fuel and help Seattle stay a little greener. Otherwise, you can request an emergency tote pickup at Your Account and we will arrange to have your totes picked up within the next 3 days. Please note that keeping these requests to a minimum helps us keep our costs (and prices) down.

Our drivers do not accept cash. You may provide an e-tip during order checkout or through Your Account. Note that e-tipping is completely optional. We continue to strive to make your life easier and delivering a high-quality service should be your expectation. To add or edit a tip for your driver, go to Your Account to view your orders. To the right of the order, select the Edit Tip button, a screen will appear and you will be able to add or edit the tipping information.

You can review the status of any order you've placed via the Your Account page. For orders that have yet to ship, you'll be able to review the order total, delivery address, delivery slot, delivery instructions, payment information, e-tip, and items. For orders that have been shipped, you can also confirm the amount charged and item availability.

To view an order, visit the Your Orders section of Your Account. If the order you are looking for is not one of your most recent orders, you many need to click View All Orders to find it in your full order history.

For orders that have shipped, click View. If the order has not yet shipped, you will see an Edit button instead.

As an easier way to view open orders, you can also click Upcoming Deliveries in the black taskbar at the top of every page on our website. Click Edit Order Details. You will be able to review your order details without editing them.

Modifications to orders are limited once we begin processing it. For this reason, we wait as long as possible before beginning to process your order. To see whether an order is editable, visit Your Account and find the Order Status for the order you would like to edit.

If the order status is "open," you can make whatever changes you would like, including canceling the order, adding or removing items, changing the delivery time or address, or changing the payment method.

If the order status is "processing," you can continue to add items to your order. However, orders in process cannot be canceled nor have items removed.

If the order status is "shipped," no further edits are possible.

See Canceling Orders for instructions on how to cancel orders, Removing Items for instructions on how to remove items, or Adding Items for instructions on how to add items.

To change the delivery time, delivery address, delivery notes, payment method, or tip or to add a promotion code or gift card balance to an open order, follow these steps.

1. In the Your Orders section of Your Account, click Edit Order next to the order you would like to modify. (See Viewing Orders for more instructions on how to find your order).
2. Click Edit next to the order details you would like to change. To update your payment method, select a different credit card from the menu options, or click Add a new credit card.
3. Click Update Order to confirm the changes you have made.

After submitting the modifications, you'll see a message on the website confirming the order has been placed with the new changes. We'll also send a confirmation message to the e-mail address on your account. Keep in mind that after modifying your order, you may see a new order number.

If your order status is "open": You can cancel the order via Your Account. Click the Cancel Order button next to the order you want to cancel.

After submitting the cancelation, you'll see a message on the website confirming the cancelation. We'll also send a confirmation message to the e-mail address on your account. You can also confirm the cancelation by visiting Your Account. You will see that the status next to the order now shows up as "canceled".

If your order status is "processing" or "shipped": Since orders in the shipping process cannot be canceled, you'll need to initiate a return for the items you no longer want when the order arrives.

If your order is "Open": You can remove items via Your Account.

1. Click Edit Order next to the order you would like to modify.
2. Click Add or Remove Items.
3. In your Shopping Cart, click the x to remove the item from your cart entirely or click the minus sign to the reduce the quantity.
4. Click I'm Done to checkout your newly modified order.

We'll send a message to the e-mail address on your account confirming that your order has been updated.

If your order status is "processing" or "shipped": Since orders in the shipping process cannot have items removed, you'll need to initiate a return when the item arrives.

If your order status is "open" or "processing": We allow you to add items to orders even after we begin processing them. There are a number of ways you can add items to an order. See below for instructions on how to add items from Upcoming Deliveries, how to add items from Your Account, how to add items immediately after checkout, or how to combine items from a new order with an existing order.

If your order status is "shipped": Since items cannot be added to orders that have shipped, you'll need to create a new order for the additional items you want.

Add Items from Upcoming Deliveries on the Taskbar

You can easily find any open order in the Upcoming Deliveries section of the black taskbar at the top of every page on our website.

1. Under "Upcoming Deliveries," click Add Items to Order next to the order you would like to edit.
2. Shop for the items you would like to add to your order, and add them to your Shopping Cart. You will notice the added items appear in the "New Items" section of your Shopping Cart above the items in the "Existing Order."
3. Click I'm Done to checkout your newly modified order.

After submitting the modifications, you'll see a message on the website confirming the order has been placed with the new changes. We'll also send a confirmation message to the e-mail address on your account. Keep in mind that after modifying your order, you may see a new order number.

Add Items from Your Account

To add items from Your Account, follow these steps:

1. Click Edit Order next to the order you would like to modify.
2. Click Add or Remove Items.
3. Shop for the items you would like to add to your order, and add them to your Shopping Cart. You will notice the added items appear in the "New Items" section of your Shopping Cart above the items in the "Existing Order."
4. Click I'm Done to checkout your newly modified order.

After submitting the modifications, you'll see a message on the website confirming the order has been placed with the new changes. We'll also send a confirmation message to the e-mail address on your account. Keep in mind that after modifying your order, you may see a new order number.

Add Items Immediately After Checkout

Once you checkout, you'll notice we display some items that you order frequently but that were not included in your order. If you would like to add any of those items, click Add to Order underneath the product images. You will see a confirmation message appear in yellow on the website.

On some occasions immediately after checkout you might remember some additional items you want to add that don't appear on our list of suggestions. To add items immediately after you check out, follow these steps:

1. Click Add Items to the Order
2. Shop for the items you would like to add to your order, and add them to your Shopping Cart. You will notice the added items appear in the "New Items" section of your Shopping Cart above the items in the "Existing Order."
3. Click I'm Done to checkout your newly modified order.

After submitting the modifications, you'll see a message on the website confirming the order has been placed with the new changes. We'll also send a confirmation message to the e-mail address on your account. Keep in mind that after modifying your order, you may see a new order number.

Combine a New Order with an Existing Order

If you have an open order that has not yet shipped and you create another new order, we will offer you the option to combine these orders into the same delivery, or to continue creating a separate order with a different delivery time.

If you would like to combine the orders, follow these steps.

1. Click Add items to the delivery.
2. Add any additional items if you wish, then click I'm Done to checkout your newly modified order.

After submitting the modifications, you'll see a message on the website confirming the order has been placed with the new changes. We'll also send a confirmation message to the e-mail address on your account. Keep in mind that after modifying your order, you may see a new order number.

You can edit the tip on any order that has not yet been delivered or on shipped orders within 48 hours after delivery. If you were charged for a tip and you later reduce or remove the tip, you will be issued a refund for the difference.

To edit the tip of an order, click Edit Tip next to the order you would like to modify in the Your Orders section of Your Account. (See Viewing Orders for more instructions on how to find your order.) If the order was delivered more than 48 hours ago, you will see a View Tip button instead. See Changing Orders for additional instructions on how to edit the tip on an order that has not yet shipped.

Grocery items purchased from AmazonFresh.com, including food, personal care items such as shampoo and skin care, and household items cannot be returned. However, if you are dissatisfied with the quality of a grocery item you purchased, contact us within 30 days of delivery and we will issue a refund.

You may return new, unopened non-grocery items sold and fulfilled by AmazonFresh.com within 30 days of delivery for a full refund. Items should be returned in their original product packaging. We'll also pay the return shipping costs if the return is a result of our error. Otherwise, a $7.99 fee applies.

To return a non-grocery item purchased on AmazonFresh.com, contact us.

Customer Service will ask you to print out your invoice and put it and the item you would like to return in one of your empty delivery totes. They will then notify one of our drivers to stop by and pick it up. To print an invoice, visit Your Account on the Amazon Fresh website. If you're not able to print an invoice, you can write your name and order number on a piece of paper and place it in the tote with your return; this will help ensure you get proper credit for your return once it gets to our Fulfillment Center. You'll receive an e-mail from us when the refund is requested.

As part of the Amazon Home Delivery program, AmazonFresh delivers some orders that were placed on the Amazon.com website. If you would like to return an item you ordered on the Amazon.com website, contact Amazon.com customer service.

If you are returning the item for a refund to your original payment method, you should receive your refund within 2 weeks of our driver having received your item. Our drivers will pick up your item within 2-3 days of your contact to Customer Service.

AmazonFresh does not accept returns of the following items:

• Grocery products
• Some Health & Personal Care items including cholesterol monitors, diabetic/glucose monitors, fragrances, sex & sensuality items, thermometry, some shampoo, some skin care
• Items purchased from sellers other than AmazonFresh
• Items that are classified as hazardous materials or use flammable liquids or gases
• Any product missing the serial number or UPC
• Gift cards
• Pay As You Go (or prepaid) phone cards
• Prepaid game cards (World of Warcraft, Xbox 360 Live, Wii Points, etc.)
• Any other product more than 30 days after delivery

The refund request will be processed instantly; however, it may take 2-3 business days for it to display on your credit card statement.

AmazonFresh may determine that a refund can be issued without requiring a return. You will be notified by a Customer Service Associate if we do not require your item to be returned for a refund. Please see the Conditions of Use.

If you're looking for something in specific, enter a few words into the search box on our home page and we'll show you all the matching results. If you're looking for non-grocery Amazon.com items, try switching the search box from "All items" to "Amazon.com items only".

If you just want to browse a category, click Shop Grocery at the top of our home page and select a product category. From there you can use our filters to zero in on different aisles and brands, or to restrict your results to "show only" items with certain characteristics such as gluten free or vegetarian. Click Shop Amazon.com Items to do the same for non-grocery Amazon.com items.

The only information we can give you about a particular item is what we display on the product detail page for that item. Details usually include customer reviews, which can sometimes provide helpful information about content and product compatibility. If you don't find your answer in our store, you may want to perform a web search to research the product or locate the manufacturer's contact information.

To purchase items using our Shopping Cart, simply follow the steps listed below. Placing an available item in your shopping cart does not reserve that item. Available inventory is only assigned to your order after you click the Place your order button and receive e-mail confirmation that we've received your order.

1. Find an item that interests you.
2. Click the Add to Cart button below the item to add it to your Shopping Cart.
3. If you would like multiple quantities of an item, change the number in the box beside the Add to Cart button before clicking Add to Cart.
4. You can also increase or reduce the quantity of items by using the plus (+) and minus (-) signs on the shopping cart.
5. To remove items from the Shopping Cart, click the X button next to the item, or reduce the quantity to zero.
6. When you've finished adding items to your Shopping Cart, click the Proceed to Checkout button to fill out the order form.

There are two ways to select a delivery window. At anytime during the shopping process, you can click Select day & time for your order on the black taskbar at the top of any page on the website. Once you choose a delivery time, we will reserve that delivery time for 60 minutes for you to checkout your order. Alternatively, you can choose your delivery time after you have finished shopping by clicking Proceed to Checkout.

If you need items as quickly as possible, we recommend you select your delivery window first, and then shop for items. Since some items take longer for us to process than others, picking your delivery window first will allow us to display which items are available for your selected delivery window and which would require picking a later delivery window.

If you would like to have access to our full selection of Amazon.com and local merchant items, we recommend you shop first and then select your delivery window. This will allow us to display which delivery windows are available given the items you have selected. Deliveries are usually available within 24 hours, regardless of what items you select. If you decide you would like delivery sooner after all, we'll show you which items to remove from your order to qualify for your desired delivery window.

Once you reach our calendar page, pick the delivery window that works best for you. Doorstep Delivery and Attended Delivery each have their advantages. Visit our Delivery Options help section to learn more about the difference between the two.

• If a delivery window is "open" then that delivery time is available for you to select.
• If a delivery window is grayed out, delivery is not available during that time period.
• If a delivery window is "full" that means it has sold out.
• If you see a small truck icon, that means the delivery window is still available and we will already be in your neighborhood during that time making deliveries. Picking those delivery windows helps us save fuel and helps Seattle stay a little greener.
• If a delivery window has a diagonal line through it, then that means delivery is not available during that window for one or more of the items in your order. Click on the window to see which item(s) cannot be delivered at that time. You will then have the option to remove the items from your order or select a different delivery time.

If your order does not yet qualify for FREE delivery, we will show you how much more you need to spend to get FREE delivery.

To see delivery windows 7 days or later from today, click the small arrow above the last visible day. Deliveries may be scheduled up to 4 weeks in advance.

Once you have added the items you'd like to purchase to your cart and you've chosen a delivery window, you are ready to checkout. You will have the opportunity to review your order one last time before placing it. Specifically, you can confirm the delivery time, delivery address, delivery instructions, and payment option. You can add a gift card code, a promotion code, or a tip. You can also review the items included in your order, increase or decrease the quantity of those items, or remove items from your order. Once you have confirmed that the order details are correct, click Place Order.

After placing your order, you'll see a message on the website confirming the order has been placed. We'll also send a confirmation message to the e-mail address on your account. Keep in mind that after modifying your order, you may see a new order number.

AmazonFresh accepts American Express, Discover, MasterCard, Visa, Amazon.com gift cards, and Amazon.com Gift Card claim codes. We do not currently accept food stamps, manufacturer's coupons, international wire transfers, PayPal, or Smart Cards.

Learn more about using Amazon.com Gift Cards on AmazonFresh.

I don't recognize this charge on my bill. What should I do?

We take charge inquiries seriously and will be happy to work with your bank to resolve this issue. However, before contacting us, please consider the following common scenarios, in case this charge resulted from one of these situations:

• Do you have a son or daughter away at school who is authorized to use the card? Have you asked them about this charge?
• Do you have a spouse, friend, relative, or co-worker who has access to your card number and may have placed an order?

We suggest you check with the other authorized users of the card or visit Your Account to review your complete order history.

If the charge is not explained by any of these situations, please fax (or have your issuing bank fax) the following information to us at 1-304-781-4960:

• Complete credit card number
• Date of charge
• Amount of charge
• Contact phone for your issuing bank (the toll-free number on your credit card is sufficient)
• Your name, e-mail address, and fax number or phone number

Please do not send your credit card number via e-mail, as this is not a secure transmission method.

Why do I see multiple charges for the same amount?

When you place an order with AmazonFresh, we may contact your credit card's issuing bank to confirm that your credit card has a valid number, and has not been reported as lost or stolen. This is communicated via a full authorization for the amount of the purchase.

However, we do not actually proceed with the charge at that time. This is simply one of the security measures we use to protect our customers.

Occasionally, a bank may hold the extra authorization on a customer's card. Some banks may hold these authorizations for up to 7-10 business days. You will need to contact your bank if you wish to have this authorization removed.

Why did my credit card authorization fail?

It is not uncommon for a request for credit card authorization to fail once or twice before the card is finally authorized. We will send you an e-mail if we experience difficulties in authorizing your credit card.

You are always welcome to submit new credit card information to us for a particular order, provided that the order has not yet entered the shipping process. To do this, visit Your Account, find the order you would like to change in the "Your Orders" section, click Edit, and choose a different credit card or add a new credit card.

Why am I seeing a charge for an order or item I've canceled?

You may be seeing an authorization on your card. Some banks call authorizations pending or processing charges. When you place an order with us, we contact your issuing bank to confirm that your method of payment is valid. This reserves the funds for your order until the transaction is processed or the authorization expires. Most US banks hold these authorizations up to 10 business days. International banks usually hold them longer. Please contact your issuing bank for more information on their specific policies regarding authorizations.

Why do I see multiple charges for different amounts, when I only placed one order?

Our website offers items for sale both by AmazonFresh and by local merchants. As a result, even though you placed a single order on our website, your purchase may be split into multiple charges; however, the total amount charged should add up to the amount displayed when you placed your order.

What is this $1.00 charge on my statement?

When you place your first order with us or enter your credit card number in order to view pages inside books, we may contact your credit card's issuing bank to confirm that your credit card is a valid number, and has not been reported as lost or stolen. This is communicated via a $1.00 authorization.

However, we do not actually proceed with the charge. This is simply one of the security measures we use to protect our customers.

Please click here for a full list of instructions on how to troubleshoot a failed authorization or payment declines.

As we're always striving to be environmentally conscious, we no longer send out paper receipts with your orders.

If you need verification on the order you placed, watch for an email from us with the subject line "AmazonFresh | Your upcoming delivery." Included in this e-mail is a receipt of your order including any shortages, substitutions, the amount of the order and any applicable sales tax charged to your credit card.

It's easy to print an invoice for any order you have placed with AmazonFresh. Simply follow these instructions:

• Click the Your Account link at the top of most pages of our store.
• In the Your Orders section, find the order for which you would like a receipt.
• Click View to see the invoice for the order.
• Click your browser's Print button to print your invoice.

AmazonFresh doesn't price-match with other retailers. However, we guarantee the same low price as Amazon.com for any Amazon.com item you purchase on AmazonFresh. We consistently work toward maintaining competitive prices on everything we carry.

Items in your Shopping Cart will always reflect the most recent price displayed on the item's product detail page. This price may differ from the price shown for the item when you first placed it in your cart. Placing an item in your cart doesn't reserve the price shown at that time. It is also possible that an item's price may decrease between the time you place it in your cart and the time you purchase it.

Some discounts are limited-time offers. The discount we are able to offer for any item is dependent upon its availability, AmazonFresh's price will necessarily change on occasion.

With respect to items sold by AmazonFresh, we can't confirm the price of an item until you order; however, we do NOT charge your credit card until after your order has entered the shipping process. Despite our best efforts, a small number of the items in our catalog may be mispriced. If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.

This policy applies only to products sold and shipped by AmazonFresh. Our local merchants may follow different policies in the event of a mispriced item.

1. Shop -- Add the items you want that qualify for the promotion offer to your Shopping Cart.
2. Check out -- Click the "Proceed to checkout" button, choose a delivery window, enter your shipping information, and select a payment method for the balance of your order.
3. Save -- Locate and enter the claim code in the Promotion Code section of the Order Preview page (see picture below), then proceed with placing your order to get your savings!

If you are using a promotion code for a free item (such as our produce sampler), the item will be automatically added to your order after clicking Place Order. If you are using a promotion code advertising a discount, your discount will be applied when your order is placed.

If you need to apply a promotion after your order has been placed, you can do so up until we begin processing the order for delivery. Visit Your Account and find you order. If it is in "Open" status, click the "edit" button next to the order you'd like to apply the promotion code to. Enter the promotion code in the promotion code field and click "Update Order." If your order is already being processed by our fulfillment center and is no longer editable, the order status will appear as "Processing" and the promotion may not be applied to the order.

Please click here for a full list of restrictions.